School Communities

Frequently Asked Questions

We are here for you and your families! Below are commonly asked questions about Portico and the services we offer. If your question isn’t answered below, please contact us using the information above.

• Who is eligible for Portico's assistance?

  There are no eligibility requirements to receive Portico’s free assistance. We can help any Minnesotan learn about their health insurance options and help them apply for coverage that fits their specific situation.

• What services does Portico provide?

  Portico’s enrollment experts can provide:

  • MNsure enrollment services for individuals and families enrolling into public programs such as Medical Assistance (MA) and MinnesotaCare as well as Qualified Health Plans (QHPs)
  • Assistance with reduced-fee clinic program applications
  • Assistance with emergency health insurance
  • Referrals to low-cost medical, dental and vision care
  • Referrals to and assistance with applications for hospital financial assistance programs

  Portico does not assist with Medicare enrollment. Those who need assistance with Medicare should call Senior LinkAge Line at 800.333.2433.

• What factors impact health care program eligibility?

  Household size, household income, and access to employer-sponsored insurance all impact health care coverage eligibility. Please call Portico at 651.489.2273 to speak with one of our experts.

• What do families need to have available for their phone appointment?
  • Your driver’s license or photo ID
  • Date of birth for everyone in household (not just those applying)
  • Social Security number for each person applying
  • For non-citizens who are applying for coverage, Permanent Resident Card or other immigration documents
  • Appendix A – Health Coverage from Jobs form: If anyone in your household is offered insurance through an employer, please ask your supervisor or HR contact to fill out this form. Bring the completed form to you appointment.
  • If you have a previous MNsure account created, you must bring you user id and password. If you do not know this information, you should call MNsure at 855-366-7873 before your appointment.
  • Pay stubs from the past 30 days to prove income of all family members who are employed
    • If you are self-employed, please bring your most recent tax return.
    • If you have another source of income, such as unemployment or social security, bring a document to verify that income.
  • If you are enrolled in health insurance, have your health insurance card
  • If you received your Minnesota Health Care Programs Renewal form, bring your renewal form
• What if a family is not eligible for a MNsure program?

  Portico can connect your families to other health care resources. Call Portico at 651.489.2273 to learn more.

• What do I do if a family is trying to apply to MNsure on their own but are having technical issues?

  For all User ID, password, or technical issues, please call MNsure directly at 1.855.366.7873.

• When can families enroll into MNsure programs?

  Families who qualify for public programs (Medical Assistance and MinnesotaCare), can apply year round. To apply for a Qualified Health Plan (QHP) your family will need to apply during the Open Enrollment Period. Certain life changes might qualify your family for a special enrollment period.  Contact us at 651.489.2273 to learn more.