1 00:00:00,200 --> 00:00:02,703 Welcome to Understanding Notices. 2 00:00:03,403 --> 00:00:06,895 Now that you have applied for coverage through a Minnesota Health 3 00:00:06,895 --> 00:00:12,991 Care Program, it will be important that you understand the health care and insurance notices that you may receive. 4 00:00:12,991 --> 00:00:17,817 We will be covering what types of notices you can expect and what to do when you receive them. 5 00:00:18,017 --> 00:00:19,533 Let’s get started! 6 00:00:20,744 --> 00:00:27,966 Once you’ve submitted your application for a Minnesota Health Care Program, you can expect to receive notices in the mail. 7 00:00:27,966 --> 00:00:35,329 Minnsure's website has a lot of great information about the common notices, which is linked in the description of this video. 8 00:00:35,329 --> 00:00:39,817 Lets review these notices, what they mean, and what action needs to be taken. 9 00:00:40,817 --> 00:00:49,471 For any of the following notices, if you see “ACTION REQUIRED”, it means there is something you must provide, verify, or confirm. 10 00:00:49,471 --> 00:00:56,442 The notice will explain what action must be taken, the date it must be taken by, and how to take the action. 11 00:00:57,489 --> 00:01:00,049 Health Care Eligibility Notices. 12 00:01:00,249 --> 00:01:07,634 These are sent to consumers who submit an application or experience a change in eligibility for coverage through Minnsure. 13 00:01:07,634 --> 00:01:11,753 The action you need to take varies based on what the notice indicates. 14 00:01:11,753 --> 00:01:16,013 For example if the notice indicates “Approved” for Medical Assistance 15 00:01:16,013 --> 00:01:23,967 or MinnesotaCare, wait to hear from the Department of Human Services (DHS), or the county, for further instruction and information. 16 00:01:23,967 --> 00:01:32,062 If the notice indicates “More information is needed”, you must send the agency the requested documents by the date listed in the notice. 17 00:01:33,262 --> 00:01:35,899 Health Care Need-to-Renew Notices. 18 00:01:36,099 --> 00:01:41,268 These inform a consumer that one or more individuals on the healthcare case need to renew. 19 00:01:41,268 --> 00:01:45,058 Complete and submit your healthcare renewal by the due date in the 20 00:01:45,058 --> 00:01:49,262 notice, and be sure to include current proof of income documents as well. 21 00:01:50,262 --> 00:01:53,642 You may also receive a Health Care Auto-Renewal Notice. 22 00:01:53,642 --> 00:02:00,042 This notice informs a consumer that one or more individuals on the healthcare case has been auto-renewed. 23 00:02:00,042 --> 00:02:06,371 You do not need to take any action on individuals who are auto-renewed, unless you need to report a change. 24 00:02:06,371 --> 00:02:12,339 To report changes please contact the servicing agency listed on the top left corner of your notice. 25 00:02:13,539 --> 00:02:16,511 Eligibility verifications notices. 26 00:02:16,711 --> 00:02:20,496 This notice is sent to individuals who need to verify their 27 00:02:20,496 --> 00:02:26,676 citizenship, lawful presence, current or projected annual income, or incarceration status. 28 00:02:26,676 --> 00:02:31,002 You must provide the requested documentation as soon as possible. 29 00:02:31,002 --> 00:02:36,409 Be sure to include your first and last name and case number on all documents you send. 30 00:02:37,409 --> 00:02:42,910 Request for Information notices will also include a table explaining what information is needed. 31 00:02:42,910 --> 00:02:50,002 These are sent when more information is needed from one or more household members about a change they have reported to Minnsure. 32 00:02:50,002 --> 00:02:54,575 Be sure to send Minnsure the requested documentation by the due date in the notice. 33 00:02:56,075 --> 00:03:01,693 Another type of verification request is a Special Enrollment Period Verification Request. 34 00:03:01,693 --> 00:03:05,726 This notice does not apply to Medical Assistance or Minnesotacare 35 00:03:05,726 --> 00:03:13,936 members, but does apply to anyone who enrolls in a qualified health plan through Minnsure outside of the normal Open Enrollment period. 36 00:03:13,936 --> 00:03:19,337 This notice is sent to those who need to verify a qualifying life event they have reported. 37 00:03:19,337 --> 00:03:22,722 Send Minnsure the documents needed as soon as possible. 38 00:03:22,722 --> 00:03:28,483 You will not be able to select a plan or enroll until Minnsure verifies the documents requested. 39 00:03:28,483 --> 00:03:35,181 If you qualify for a special enrollment period (S E P), you will be notified when your enrollment period is open. 40 00:03:35,181 --> 00:03:41,950 Sign in to your Minnsure account to enroll in coverage through Minnsure by the deadline indicated on the notice. 41 00:03:41,950 --> 00:03:49,656 For more information on special enrollment periods and who qualifies for them, see the helpful links in the video description. 42 00:03:50,856 --> 00:03:53,138 Health Care Closure Notices. 43 00:03:53,338 --> 00:04:00,323 This informs a consumer that their current application has been closed, and they need to complete a new application. 44 00:04:00,323 --> 00:04:07,521 Depending on why the application is closed, you may either need to complete a renewal within a timely manner, or reapply. 45 00:04:07,521 --> 00:04:13,151 Contact the agency or a Navigator Organization like Portico for help determining next steps. 46 00:04:14,151 --> 00:04:18,801 Healthcare notices are sent through the mail, but can also be accessed online. 47 00:04:18,801 --> 00:04:22,747 You will need to sign in to your Minnsure account, and click on "Your 48 00:04:22,747 --> 00:04:27,551 Account" at the top of the page Next, open the Notifications page 49 00:04:27,551 --> 00:04:34,399 from the top menu bar Select the small arrow next to a notification to see more information about it. 50 00:04:34,899 --> 00:04:40,042 You can then click the attachment link to download the notice and see the full document. 51 00:04:41,119 --> 00:04:45,055 For more details about types of notices, what they mean, and how to 52 00:04:45,055 --> 00:04:50,637 access your notices online, use the link in this video's description to Minnsure's website. 53 00:04:50,637 --> 00:04:58,938 Or, call Portico's Health Coach or your assigned Navigator for help understanding your specific notice and what actions you need to take. 54 00:04:59,568 --> 00:05:03,473 Thank you for joining Lesson 6: “Understanding Notices”. 55 00:05:03,473 --> 00:05:10,565 For more information on the topics covered in this lesson, visit the video description for helpful links. 56 00:05:10,565 --> 00:05:14,630 If you would like to connect with a Portico Health Coach to get 57 00:05:14,630 --> 00:05:21,802 one-on-one assistance with understanding these topics, call (651) 489-2273 to schedule an appointment.